Refund policy
Returns & Warranty
At TRRKO, we are 100% committed to providing our customers with superior product quality and exceptional support. We believe that responsible ownership starts with peace of mind, which is why we stand firmly behind every product we build.
30-Day Return Policy
All purchases made directly through www.trrko.com can be returned within 30 days of delivery. To be eligible for a refund, please note the following conditions:
- Condition: Products must be returned in new or like-new condition. Items showing signs of abuse or improper use may be subject to denial.
- Bundles: Items purchased as part of a promotional bundle must be returned together to receive a full refund.
- Shipping Costs: Returns are charged for return shipping (equivalent to the original shipping fee).
- Process: Once your return is authorized, we will issue a pre-paid shipping label. The refund will be processed back to your original form of payment after the product is received and inspected.
- Refund Amount: The final refunded amount will be the purchase price minus the applicable return shipping charges.
TRRKO Warranty Guarantee
We build our products to be "Stronger than they need to be." To ensure your long-term security, we offer the following limited warranties:
| Product Category | Warranty Period |
|---|---|
| Smart Safes (Standard) | 2-Year Limited Warranty |
| Registered Products | 3-Year Limited Warranty (with registration) |
| Portable Series / Accessories | 1-Year Limited Warranty |
How to Start a Claim
Whether you need to initiate a return or have a question about your warranty, our professional team is here to help 24/7.
Direct Support: support@trrko.com
